Yealink Quick Reference
1. Make a Call
Lift the handset or press Speakerphone / Headset.
Dial the number, then press Send (or #).
2. Answer a Call
Lift the handset or press Speakerphone / Headset.
Or press the Answer softkey.
3. Hold / Resume
Press Hold to place the active call on hold.
Press Hold again, or Resume, to bring it back.
4. Mute
Press the Mute key during a call to silence your mic.
Press Mute again to unmute.
5. Blind Transfer (Instant)
Press Transfer, then the Blind Transfer softkey.
Dial the extension/number and press Send — the call leaves immediately, no announcement.
6. Attended Transfer (Announced)
Press Transfer, dial the extension, press Send.
Announce the caller once they answer, then press Transfer / Complete Transfer to finish.
7. Park a Call (BLF Key)
With a call active, press the programmed Park BLF key.
The caller hears music on hold until someone retrieves them.
8. Retrieve a Parked Call
Watch for a flashing Park BLF key on any phone.
Press the flashing key to pull the call to your line.
9. Conference Call (3-Way)
With the first caller on the line, press Conference.
Dial the second party and press Send; once they answer, press Conference again to join all parties.
10. Redial
Press the Redial / History key.
Scroll to the number and press the Call / Send softkey.
11. Check Voicemail
Press the Message/Voicemail key or dial the voicemail extension.
Enter your passcode 123000 # and then follow the prompts.
12. Do Not Disturb (DND)
Press the DND softkey from the phone screen to turn it on.
Press DND again to turn it off.
13. Call Forwarding
Menu > Features > Call Forward (or the Forward softkey, if shown).
Choose Always / Busy / No Answer, enter the target number, then Save.
Note: Park/BLF key positions and softkey labels can vary by desk — ask a DNS VoIP Solutions technician if your layout looks different.